Right of withdrawal
The AT-AROMA GmbH (hereinafter AT-AROMA) undertakes to accept the client’s order based on the terms specified on the website. In the event of typographic, printing or calculation errors on the website, AT-AROMA is entitled to withdraw. The purchase contract is concluded when AT-AROMA accepts the order by delivering the goods and/or by sending notification of delivery (= order confirmation).
Consumers are permitted to withdraw under the terms of §§355-359 BGB (German code of civil law).
You have the right to withdraw from the contract entered in to without giving any reasons within 14 days:
1. from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
2. In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately from the day on which you or a third party named by you, who is not the carrier, takes possession of the last goods to have or has.
3. in the case of a contract for the delivery of goods in several partial shipments or pieces, from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
4. in the case of a contract for the regular delivery of goods over a specified period of time from the day on which you or a third party named by you who is not the carrier took possession of the first goods.
If you want to withdraw from the contract, please send a written and unambiguous statement to:
Choriner Straße 54
that you want to withdraw from the contract.
Your statement must contain the following information:
- Recipient of the withdrawal (name, address, Email, phone)
- Date of your order and order number (e.g. AU202010-1234)
- description and number of goods (whole or in part) to which the cancellation relates
- Date of receipt of the goods
- Your signature, Date of declaration of withdrawal
To meet the deadline, it is sufficient to send your statement of exercising your right of withdrawal before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (excluding additional costs if you have choosen a different means of delivery than the less expensive type of standard delivery offered by us), without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract.
Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods to us, whichever being the earlier.
Return of goods
You are required to return or hand over the goods to AT-AROMA immediately and no later than 14 days from the date when you have informed us that you want to withdraw from the contract of the cancellation of this contract.
Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to AT-AROMA GmbH.
You bear direct costs of returning the goods to us.
The goods must be returned to:
Choriner Straße 54
You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
Specially made goods
The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.